Gendering Discretion: Why Street-Level Bureaucracy Needs a Gendered Lens

Toward a Theory of Street - Level Bureaucracy

In recent years political scientists have been particularly concerned with finding viable means of measuring the impact of government on people. One of the most important and least studied areas relating to this concern is the problematic "place" in the political system where government meets people) the point of interaction between "clients" and government officials who deal with them in the r...

Street-level bureaucracy: an underused theoretical model for general practice?

Street-level bureaucracy (SLB) is a sociological theory that seeks to explain the working practices and beliefs of frontline workers in public services and the ways in which they enact public policy in their routine work. Developed by an American, Michael Lipsky,1,2 it examines the workplace in terms of systematic and practical dilemmas that must be overcome by employees, with a particular focu...

Discretion on the Frontline: The Street Level Bureaucrat in English Statutory Homelessness Services

The Role of Contextual Factors in the Influence of ICT on Street-Level Discretion

Public service workers in the frontline have traditionally enjoyed a wide freedom to make decisions during policy implementation. Research shows that technology has both constraining and enabling effects on public service workers affecting their ability to exercise discretion. What remains unclear is under which circumstances discretion is influenced by technology. Using a case study approach a...

Inspector Discretion and Industry Compliance in the Street-Level Implementation of Building Codes

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